Just in Time for Back to School: Xerox Gets High Marks on CRN’s 2018 Annual Report Card

A picture of CRN's ARC Award 2018 with Xerox as the winner of the workgroup color printers category.While students from kindergarten to college are loading up their backpacks and heading back to school, Xerox has already received its annual report card – and it’s one any student could display proudly.

CRN recently named Xerox the winner in the Workgroup Color Printers category of CRN®‘s 2018 Annual Report Card (ARC) awards program. The Annual Report Card summarizes results from a comprehensive survey that details solution provider satisfaction across product innovation, support and partnership for the hardware, services and software vendors they team up with.

The vendors with the highest ratings are named to the prestigious Annual Report Card list of winners and celebrated as best-in-class by their partners. The results also provide the IT vendor community with valuable feedback—directly from their solution providers—that can be used to refine product offerings, enhance support offerings and improve communication with partners.

Top of the Class

Amy Belcher, Vice President of Partner Marketing & Enablement
CRN’s Women of the Channel 2018 – Amy Belcher, Vice President of Partner Marketing & Enablement

This distinction, though the most recent, is by no means Xerox’s first. 2018 has been peppered with awards and recognitions of all kinds for Xerox, for everything from its products and services to its partner program. Even Xerox’s top executives have been bringing home their own recognitions for being at the top of the class, with women leading the pack.

Says Amy Belcher, Vice President of Partner Marketing & Enablement, “Here at Xerox, 2018 has been all about enhancing and expanding our channel reach. It shows in everything we’re doing, from the updates we’ve made to our award-winning partner program, to our continuing efforts to drive partner growth and add new partners to our roster. We’re very pleased that the industry has recognized us for these efforts once again.”

The Grading Curve

This year’s group of honorees was selected from the results of an in-depth, invitation-only survey by The Channel Company’s research team. More than 3,000 solution providers were asked to evaluate their satisfaction with more than 65 vendor partners in 24 major product categories. The winners were honor this week at The Channel Company’s XChange 2018 conference.

“An ARC award is one of the industry’s most prestigious honors. It symbolizes a vendor’s dedication to delivering high quality and innovative product and program offerings to their channel partners,” said Bob Skelley, CEO, The Channel Company. “CRN’s Annual Report Card provides solution providers with the rare opportunity to offer their invaluable insight on vendors’ products and services, as well as their partner programs.”

The 2018 Annual Report Card results can be viewed online at www.crn.com/arc and will be featured in the October issue of CRN.


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  1. […] of winners and “celebrated as best-in-class by their partners.” In addition, as Lisa Graham writes on the Xerox blog, “the results also provide the IT vendor community with valuable feedback—directly from their […]

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