The Biggest Resource You Aren’t Taking Advantage of: Inside the Xerox Customer Experience Centers

We frequently share insider information on the tools and resources available to help Xerox channel partners grow their businesses. But one our most valuable partner assets doesn’t always get its share of the limelight – and it’s time for that to change.

Xerox’s global Customer Experience Centers are the perfect place for channel partners to experience world class, state-of-the-art Xerox Technology and Solutions, and to introduce their customers to its business-changing benefits. These state-of-the-art facilities give partners the opportunity to show customers firsthand how Xerox products and solutions can help them improve their business productivity, digitize their business processes, and secure their critical business data.

The Customer Experience Centers provide hands on experience with Xerox workplace assistants, so they can see ConnectKey Technology® in action, or discover firsthand the security benefits of Xerox’s partnership with McAfee and Cisco. Xerox innovations are shaping the future of technology, and a visit to the Xerox Customer Experience Centers can bring that vision to life, with a firsthand look at the latest in Production Print technology, and the most innovative technologies of the future.

What They Offer  

Your visit starts at the Customer Briefing Center where the Xerox team will explain how they can help your organization in the following ways:

  • Delivering customized agendas, targeted for your customer’s specific challenges and goals
  • Interactive demonstrations and immersive experiences that will help you discover solutions to meet your customer’s business needs
  • Experience transformational solutions with tangible benefits that illustrate the differentiated value of the Xerox partnership
  • Personalized presentations from senior leaders, technology specialists, and subject matter experts
  • Establish & strengthen a trusted advisor relationship with clients/prospects
  • Demonstrations of the convenience, cost and time savings Xerox products and solutions can offer
  • Leverage marketing initiatives, events, or sponsorships to elevate the experience
  • Continue to evolve with new programs to promote business growth
  • Advance the sales cycle so that you can close more business

A Look Inside

The Xerox Customer Experience Centers are continuously evolving to showcase both new and existing Xerox technology. Each one offers its own distinctive technology and software offerings, and its own state-of-the-art meeting capabilities.

In 2018, Xerox launched Iridesse, its newest production press, and increased its focus on software like XMPie for printing personalized applications. Updates were made to the popular Xerox App Gallery, which became available on all newer ConnectKey Technology® enabled office devices, and for apps and software like DocuShare Flex and Easy Translator. The Customer Experience Centers make it possible for you and your customers to experience these firsthand with live demonstrations, presentations, and more. Here’s what each U.S.-based center has to offer:

Xerox Executive Briefing Center, NYC

485 Lexington Avenue, 22nd Floor

New York, NY, 10017

ConnectKey Technology® enabled office devices, and Xerox Production Presses up to and including the new Iridesse Production Press. We have space to accommodate one-to-one meetings, and a Board Room that can host up to 70 people theater style. On-site catering is available to support your event and the helpful staff can even provide options for hotel and restaurant accommodations.

Xerox Client Briefing Center, Chicago

200 E Randolph St, Suite 5250

Chicago, IL 60601

ConnectKey enabled office devices, and Xerox Production Presses up to the iGen 5 Production Press. We have space to accommodate one-to-one meetings, and a Discovery Room that can host over 75 people theater style. On site catering can be provided to enhance your customer’s experience in Chicago.

Xerox Client Briefing Center, Washington DC

1800 M Street NW

North Tower – 5th Floor

Washington DC, 20036

ConnectKey Technology® enabled office devices, and Xerox Production Presses up to the new Iridesse Production Press. We have space to accommodate one-to-one meetings, and a Discovery Area and/or Board Room that can host up to 40 people theater style. The team in DC is well-skilled to craft a one-of-a-kind experience for your customer. AltaLink and VersaLink office products; D136; C70; Versant 180; Versant 3100; Iridesse; multiple meeting rooms; customized events & hands on demonstrations; catering options; hotel and restaurant recommendations.

Xerox Client Briefing Center at PARC

PARC, A Xerox Company

3333 Coyote Hill Road

Palo Alto, CA, 94304

ConnectKey Technology® enabled office devices, and Xerox Production Presses up to the iGen 5 Production Press. We have space to accommodate one-to-one meetings, and a Discovery Area and/or Board Room that can host up to 45 people theater style. This center is uniquely located in the historic Palo Alto Research Center, and ties Innovation & PARC research into every customer event. On-site catering is available to support your event and the helpful staff can even provide options for hotel and restaurant accommodations.

What People are Saying

“Thank you so much for all your help to ensure we had a successful event with our partners. Our guests represent over $300m in revenue and they all had a great time.” Tom Gall, Director of Channel Marketing, Channel Partner Operations

 “The event yesterday with our channel partner was a solid success! Helen did a great job with the coordination and making sure everything was set up and running. I was really impressed with her knowledge of the hardware and expertise!  The 40+ sales people from Proven were equally impressed and see the value in this facility. They have even renamed it and are calling it the Xerox lab! I look forward to hosting many clients there this year and winning a lot of business because of the EBC!” Don Sarvis, Partner Business Manager, US Channels Unit, Xerox Corporation

“I would encourage everyone to take advantage of the Xerox Client Briefing Centers.  Over the last month I conducted two two-day trainings, one in Washington DC and the other in New York City, both were held at the Xerox Centers. Both facilities have innovative solutions to support client engagements and trainings, and the staff on hand work with you upfront to ensure that you are fully aware of the Centers capabilities, have the support needed before, during and after the meetings and are willing to go above and beyond.  A special thank you to Art and Patricia in DC and Tisha and Kandel in New York for their outstanding support! I had a great experience and encourage everyone to take advantage of the Centers.”  Rich Cardillo 360 Sales Advantage

“I want to let you know that I’m truly grateful to have Amanda in the briefing center.  She goes above and beyond to make my customers feel welcome.  The event we recently hosted was amazing.  I’mk always impressed with her attention to detail between greeting customers, museum tours, handouts, and food.  She is delightful to work with and always key to bringing in more business” Whitney W., Major Account Manager for a Xerox channel partner Whitney has an almost 100% closing rate when she brings clients to the CBC at PARC 

How to Take Advantage

If you’re a Xerox channel partner, these Customer Experience Centers are ready to help you grow your businessYou can access the booking tool for meeting rooms here. Want to request a product demo? Simply click here.

The helpful staff at each Customer Experience Center is also willing and able to customize meetings and briefings to suit your unique business. You can reach out to the center management using the email addresses below:

  • NYC – nycebc@xerox.com
    • Tisha Elliott, Client Experience Manager
    • Kandel Allard, Client Experience Manager
  • Chicago – chicbc@xerox.com
    • Helen Schuetz, Client Experience Manager
  • DC – dccbc@xerox.com
    • Art Nesbitt, Client Experience Manager
    • Patricia Jones, Client Experience Manager
  • PARC – parcebc@xerox.com
    • Amanda Allan, Client Experience Manager

Don’t wait. Make 2019 the year you visit the Xerox Customer Experience Centers and find out what the buzz is all about for yourself.

Ready to get an inside look as a Xerox channel partner? Contact your Xerox account manager, or review the Xerox Global Partner Program and apply to become a Xerox channel partner today, to find out how we will help grow your business.

Find out how other partners have used the Customer Experience Centers to their benefit by joining the conversation on our private Xerox Channel Partners LinkedIn Group.
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