Driven by their mission to continually improve their salesforce solution, and to continue creating apps that improve the customer experience, the team at Vision-e has employed Voice Recognition Technology in the creation of their most recent solution.
From its initial introduction, Vision-e appreciated the incredible potential of voice recognition technology and has sought ways to use it in improving the customer experience. That opportunity took a familiar shape – the Alexa Dot from Amazon.
Here’s what you need to know about the success they’re having with this new solution, and how you can use it to grow your business and make your end-users more productive.
An App for Multifunction Printers (MFPs)
Artificial Intelligence is the future of technology. Vision-e was certain Alexa Dot had uses that could improve business processes and make customers more productive. Their vision was to help businesses streamline their scan and copy needs with voice commands for making copies, scanning documents to email, scan to Dropbox, supply inventory & ordering, troubleshooting and placing service calls.
While speed, productivity, and flexibility were the top priorities, they also had secondary goals. They wanted to help small and mid-sized businesses (SMBs) comply with Section 508 of the Rehabilitation Act of 1973 which requires federal agencies to provide software and website accessibility to people with disabilities, which can mean making them compatible with assistive technology, such as screen readers. VR technology is an excellent way to assist customers with learning disabilities, poor or limited motor skills and vision impairments.
Any walkup user with a visual impairment would be able to address the Vision-e Voice solution for copying and scanning, eliminating the need to utilize the user interface. The same is true for people who use wheelchairs. They can give voice commands without the need to access the user interface, or they can place a special keyboard at desk level. Lastly, anyone with a learning impairment may find voice commands easier to use than interacting with the interface.
The Results
Vision-e Voice is a solution which streamlines several business processes by allowing organizations to use voice technology to enable a range of processes, from printing and scanning to monitoring their printer fleet. The solution will also soon be able to implement features like scan-to-Dropbox with simple verbal commands.
End users can walk up to the MFP and access all of that information easily, asking questions like, “Do I have enough toner to run my printer? Do I have enough paper?” without accessing the user interface for the information. They simply ask the machine and receive a response. Owners can access device information easily as well. This makes it simple to ensure there are plenty of supplies and prevent workflow interruptions, slowing down productivity. Vision-e Voice will also provide you with an alternate machine that can do the job if the supplies aren’t adequate at the machine they are currently using. And because the app is stored in the cloud, as Vision-e continues to add additional features and capabilities, users automatically receive the latest updates.
For a minimal fee, customers gain a solution that will grow with them. The investment includes the hardware needed to activate the voice recognition technology, and the artificial intelligence associated with enabling the hardware to do the copy and scan jobs intended. The solution is simple to install and ensures customers will have no difficulty using the device to its fullest potential.
Success Stories
Their solution has been successfully implemented with a customer in Philadelphia, PA who uses voice recognition to copy without interacting with the user interface.
Vision-e is also testing this solution with a school district who is already testing Xerox’s newly announced MFPs to ensure functionality. They’ve also recently sold this solution to Image Source, a Xerox mono-branded partner, who is employing it for one of their customers.
Your Opportunity
Customers are embracing this solution enthusiastically, and the millennial audience connects to it immediately. As a Xerox exclusive, it’s a differentiator, an enabler – it changes the conversation, or at the very least sparks one by giving you the opportunity to ask your customers questions like, “Would voice recognition help you with that (ordering supplies, service with voice, etc.)?”
Give yourself an edge when answering RFPs by telling customers you have voice recognition technology. You can even showcase it in your showroom by ordering an NFR (Not For Resale) today.
By giving your customers the power of voice recognition technology, you can help them improve the way they do business while growing yours. Introduce them to the future of office technology and show them that as a Xerox Channel Partner, you too are a true innovator looking toward the future.
Become a Xerox Channel Partner
Contact your Xerox account manager, or review the Xerox Global Partner Program and apply to become a Xerox Channel Partner today, to find out how we will help grow your business.
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